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Process Design Matrix and Summary EssayWell begin by delineate processes development. According to (Chase Jacobs) process is defined as common manufactured products that describe the necessary essential locomote for the design of a product. These methods represent a basic sequence of steps or activities that an organization uses to construct or modify a product. Many of these tasks involve more intellectual knowledge than physical activity. well-nigh companies define and follow an accurate and detailed development process, while others may not even be able to describe their processes. Every order uses a different process from any other company in fact, the same organization may follow a different process for each of its products or markets. The purpose of this strategy process is to design a process that meets the customers needs and to product details inside the cost and other administrative constraints. Note that the selected process will have a long barrier effect on c ompetition and the flexibility of the production, as well as on the cost and lineament of goods obtaind. Therefore, much of the procedures strategy is provided at the magazine of the decision making. I work at Humana Healthcargon insurance underwriter Company. It is a Kentucky based Company with 45 years in the market, a leader in consumer-centric wellness benefits and a Fortune 100 company with revenues of more than $ 30 billion, ranking 79 in our evolving go up to well-being.To help people achieve lifelong well-being, the elements of purpose, belonging, security and health all(prenominal) work together to produce true well-being and we make our contribution to bigger than balance through core strength of our health. pickings into considering the service offered, which is a health insurance plan, Humana has a entreat center that uses an advanced technology syllabus that allows access to multiple platforms at the same time to focus on solving the resolution of the call. Calls are answered by highly trained personnel to meet the highest standards of quality and customersatisfaction. We answer calls in a time of 20-80 seconds allowing each call to be a good experience for our customers. This will allow flows and processes knowing to meet and comply with operational requirements and customer needs. To reach the highest levels of satisfaction our Call Center Workforce steering area has to forecast calls volume, agent requirement calculation, compare results and build schedule workforce. Our results of the survey conducted to our customers exceed the standards of 98 percent satisfaction. Another service that Humana offers are programs directed to health care. Prevention is one of the main approaches for optimal health.Humana adds value promoting programs such as Humana Beginning for pregnant women, asthma prevention program and nutrition programs where our nutritionists arrange health programs to guide and promote an optimal health that would result in h ealthier employees and lower exercise costs. With this vision a 30 percent reduction of your bill for medical claims is expected. The technology used for the call distribution its an ACD which allows equitable distribution. Humana provides a commit unit called SBU / VIP Area which is a sanctified area of integrated services for our customers. The quarry of this area is to manage VIP customer calls through this dedicated area, offering them an exclusive and unique service. Our product is intangible, where each of our programming methods is directed to the contact with the customer, the response time is short, and our markets are local and international. Another of our features is the simultaneous production and consumption with response duty cycles that are closed(a) after each call and systems technology for call log inquiries to document the call resolution. The main objective is to improve quality, associates productivity and timely response.ReferencesBoothroyd, G.,P. Dewhurs t and W. Knight. Product Design for Manufacture and Assembly. 2nd ed New York wave Dekker 2002 Cooper, R. G Winning at New Products Accelerating the Process from Idea to Launch Reading MA Perseus Books. 2001 Morgan throng M., and Jeffrey K. Liker The Toyota Product Development System Integratimg People, Process, and Technology. New York Productivity Press, 2006 Ulrich, Karl T., and Steven D Eppinger. Product Design an Development tertiary ed. New YorkMcGraw-Hill/Irwin, 2004 Un diagrama de flujo est diseado parity bit representar un proceso, ya sea en negocios o en lo personal, space-reflection symmetry mostrar la forma ms eficaz de completar un proceso. Un diagrama de flujo puede ayudar a visualizar lo que est pasando y ayudar a la persona o personas que estn buscando en ellas para entender el proceso que se describe, y si es necesario, la forma de mejorarlo. Cada da, las personas realizan diferentes tareas que consumen una gran parte de su rutina diaria. En el siguiente artculo , de un proceso especfico ha sido identificado y, a continuacin un diagrama de flujo ha sido diseado para mostrar los diferentes factores que pueden afectar el proceso, as como la mtrica especfica que identifica el proceso. En el diseo de un diagrama de flujo, los resulta land muestran cmo la cantidad de tiempo podra ser minimizado y que hacer para que el proceso sea ms eficiente. Hay diferentes tipos de diagramas de flujo, y cada uno tiene diferentes cuadros que representan distintas etapas en el proceso que se discute. Tambin pueden incluir distintos niveles de detalle, segn sea necesario y se muestra la estructura general del sistema. Diagramas de flujo suelen utilizar smbolos especiales, como los diamantes o rectngulos. Un rectngulo de bordes redondos representa las actividades de inicio y finalizacin. Un rectngulo regular representa una actividad o un solo paso. Un diamante representa el punto de decisin. Las lneas de flujo muestran la progresin de una etapa a la siguiente. Los factores que afectan el proceso de diseo de tiempo dedicado a prepararse para el da sern los siguientes 1. Por qu me levanto de inmediato o no oprim el botn de la alarma? 2. Est mi ropa planchada para el da o tienen que ser planchada? 3. Mis hijos preparan genus Sus bultos para sus prcticas de volleyball en la noche o lo hacen en la maana? 4. Mi hijo de 11 aos tienen practica o va a quedarse en casa? Si tiene prctica, el tiempo debe ser aadido en vestirse, lavarse la cara, cepillarse los dientes, desayunar. Todos y cada uno de estos factores puede afectar el tiempo de proceso, ya que potencialmente pueden afectar la cantidad de tiempo dedicado a cada tarea. Algunas otras medidas que podran incluirse en la rutina de la maana son los siguientes 1) Lavarse los dientes2) Ducha3) Secarse el cabello4) Aplicar el maquillajeLa mtrica que se ha identificado para medir este proceso ser el tiempo. Estoy buscando una manera ms eficiente para agilizar el trfico de la maana con mis hijos a parti r del tercer grado en dos semanas y un beb recin nacido en casa. El diagrama de flujo incorporar la mtrica del tiempo para cada da de la semana que se est estudiando, en un plazo de cinco das. El tiempo es un componente crtico en la maana si me les pido a mis hijos preparar los bultos para las prcticas de volleyball a tiempo o salir por la puerta para el nombramiento de un mdico u otra actividad programada. Los tiempos que se enumeran a incluir la colecta de datos durante cinco das de la semana del 3 de octubre de 2011. Lunes, 10/03/11 tiempo de preparacin 32 minutosMartes, 10/04/11 tiempo de preparacin 20 minutosMircoles, 10//05/11 tiempos para prepararse 33 minutosJueves, 10/06/11 tiempo para prepararse 15 minutosViernes, 10/07/11 tiempo de preparacin 19 minutosEl tiempo total gastado en el transcurso de cinco das 119 minutos Un diagrama de flujo puede ayudar a una persona a decidir qu medidas tomar para agilizar un proceso en el trabajo o en su vida personal. El diagrama de flujo que dise muestra claramente que el fin de agilizar la rutina de la maana, es necesario cuidar al mximo la noche anterior. Esto incluye el planchado de la ropa, preparar los bultos, y tener a mi hijo ducha. El diseo del diagrama de flujo muestra el tiempo extra que ser necesaria si cada paso que no se toma el cuidado de la noche anterior, o AM si me decido a golpear el botn del despertador a las 600 a.m.CERTIFICATE OF ORIGINALITYI certify that the attached writing is my original work. 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